Keno Vic has been fined AU$75,000 by the Victorian Gambling and Casino Control Commission for permitting a self-excluded customer to place bets through a secondary account. The penalty follows a verification failure that allowed the player to gamble during a restricted period in late 2024.
The customer initially registered for self-exclusion in April 2024. Five months later, the individual attempted to create a new account but did not pass the automated identity check, resulting in a restricted play status. Despite this limitation, the player funded the account, placed wagers, and later requested a manual review to withdraw winnings.
Only during this manual verification did Keno Vic’s system identify the duplicate registration.
Regulatory Response and Industry Context
VGCCC CEO Suzy Neilan stated that the operator’s systems did not flag the similar name, allowing gambling to continue during the restriction window. She emphasized that "licensees must maintain verification mechanisms capable of identifying self-excluded individuals, regardless of customer attempts to bypass checks". The commission noted that the penalty aligns with its risk-based regulatory approach and accounts for both aggravating and mitigating circumstances.This enforcement action follows a series of compliance reviews across the Australian gambling sector. In May, Entain entered a compliance review after the Australian Communications and Media Authority identified more than 500 breaches across its Ladbrokes and Neds platforms. Chasebet previously received a formal warning for insufficient promotion of the national BetStop register, while Unibet was fined $1,000,000 last year for failing to close over 900 BetStop-registered accounts.